Frequently Asked Questions
1
Do you offer free consultations to help me determine if a therapist might be a good fit?
We do! We happily offer 10-15 minute phone consultations to potential new clients, a great way to speak directly with a therapist you're considering working with and ask any questions you have that might help you determine goodness of fit.
2
What is the cancellation policy?
We respectfully request 24 hours notice if you need to cancel or reschedule an appointment. There is a fee charged if this notice is not given, however we do waive the fee on a case-by-case basis if an emergency impacts your ability to attend session. If you are exposed to COVID or otherwise sick and not able to attend in person, you also have the option to switch the session to teletherapy if you still feel well enough to participate in session.
3
Is your office handicap accessible?
The Fort Collins location is somewhat handicap accessible. There is an elevator and the bathrooms have a handicapped stall, but there are no modifications made to make opening doors easier. If you need help with opening the doors, please let us know and we're happy to assist!
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4
Do you accept EAPs?
We do accept many EAP companies. Please head over to the insurance page to learn more!
5
Do you work with kids or adolescents?
We don't have any therapists currently that see grade school kiddos, but we do have some therapists on staff who will see adolescents who are 12 or older.
6
Do you work with couples and/or families?
Unfortunately, we do not have any therapists currently who provide family or couples work.
7
My appointment is scheduled to be in person, but I'd like to switch to teletherapy- is this possible?
Yes, this is easy to do. Simply reach out to your therapist's direct number or send a secure message through the client portal and let your therapist know that you would like to switch from in-person to teletherapy.
8
Are masks needed?
Masks are not currently required, but if you would feel more comfortable with your therapist wearing one during your session for any reason, just let them know. We do appreciate you wearing one if you are recovering from a cold or otherwise may be contagious.
9
You use a lot of acronyms on your site. What do they mean?
LP= Licensed Psychologist
LPC= Licensed Clinical Counselor
LPCC= Licensed Clinical Counselor Candidate
ACS- Advanced Clinical Supervisor
If you are looking for information regarding insurance and fees, please look here.